{"id":6159,"date":"2019-02-14T09:09:41","date_gmt":"2019-02-14T14:09:41","guid":{"rendered":"https:\/\/airportscouncil.org\/?p=6159"},"modified":"2019-02-14T09:16:16","modified_gmt":"2019-02-14T14:16:16","slug":"sfo-enhances-passenger-experience-with-new-outdoor-terrace","status":"publish","type":"post","link":"https:\/\/airportscouncil.org\/2019\/02\/14\/sfo-enhances-passenger-experience-with-new-outdoor-terrace\/","title":{"rendered":"SFO enhances passenger experience with new outdoor terrace"},"content":{"rendered":"

Improving the customer experience is top of mind for airports of all sizes across North America. As passenger needs change, airports are beginning to phase our unnecessary, under-utilized or redundant features, like payphones, banking services and smoking rooms, while continually expanding and enhancing passenger experience programs and amenities for airport users.<\/p>\n

Passengers can expect to see a variety of new and expanded airport services and amenities appearing in North American airport terminals. According to our Guest Experience Management and Passenger Amenities Survey<\/a>, the fastest-growing amenities include nursing mothers\u2019 rooms and pods, post-security pet relief facilities, children\u2019s play areas, adult changing and washroom facilities and airfield observation areas.<\/p>\n

Of the 69 airport respondents to our survey in 2017, 19 said they had observation\/spectator terraces. As of Feb. 6, we can add one more airport to that list.<\/p>\n

San Francisco International Airport (SFO)<\/a> has opened its first of two outdoor terrace and observation decks. This new 2,997-square-foot, open-air outdoor terrace gives passengers a 180-degree view of the airfield. The terrace is only available to passengers with boarding passes and is located at the end of the International Terminal, Boarding Area G. Ten-foot bird-safe glass panels shield passengers from wind without obscuring the view.<\/p>\n

\u201cThis outdoor terrace gives our guests a relaxing oasis within our terminals and invites travelers to rediscover the excitement and magic of air travel,\u201d said SFO Airport Director Ivar C. Satero.<\/p>\n

The new terrace was part of a $55 million upgrade to the airport\u2019s International Terminal facilities. SFO also plans to construct a second observation deck later this year and located pre-security in Terminal 2.<\/p>\n","protected":false},"excerpt":{"rendered":"

Improving the customer experience is top of mind for airports of all sizes across North America. 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