{"id":337,"date":"2018-07-05T17:06:43","date_gmt":"2018-07-05T17:06:43","guid":{"rendered":"http:\/\/www.aci-na.org\/?page_id=337"},"modified":"2025-07-14T23:51:07","modified_gmt":"2025-07-15T03:51:07","slug":"marketing-communications","status":"publish","type":"page","link":"https:\/\/airportscouncil.org\/committees-programs\/marketing-communications\/","title":{"rendered":"Marketing, Communications &#038; Customer Experience Committee"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]For more than 40 years, ACI-NA\u2019s Marketing, Communications &amp; Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.<\/p>\n<p>The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.[\/vc_column_text][vc_btn title=&#8221;Join the Marketing, Communications &amp; Customer Experience Committee&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; link=&#8221;url:mailto%3Amemberservices%40airportscouncil.org%3Fsubject%3DJoin%20the%20Marketing%2C%20Communications%2C%20and%20Customer%20Experience%20Committee|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;vc-callout-white-border&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Leadership<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>2025 Chair<\/strong><br \/>\n<strong>Erin Burns<\/strong><br \/>\nDeputy Director of Aviation for Customer Experience, Marketing &amp; Communications<br \/>\nLouis Armstrong New Orleans International Airport<\/p>\n<p><strong>Committee Secretaries<\/strong><br \/>\n<a href=\"mailto:selmore@airportscouncil.org\">Scott Elmore<\/a><br \/>\n202-293-8500<\/p>\n<p><a href=\"mailto:rrucker@airportscouncil.org\">Raechel Rucker<\/a><br \/>\n202-293-8500<\/p>\n<p><a href=\"https:\/\/airportscouncil.org\/committees-programs\/marketing-communications\/marketing-communications-committee-leadership\/\">Click here for full committee leadership&gt;<\/a>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Get Involved<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><a href=\"\/wp-content\/uploads\/Committees\/leadership_terms_posted.pdf\">Leadership Terms (2012-2020)<\/a><\/li>\n<li><a href=\"https:\/\/airportscouncil.org\/wp-content\/uploads\/2025\/02\/2025-MarComCX-Workplan.pdf\">Work Plan<\/a><\/li>\n<li><a href=\"http:\/\/connect.airportscouncil.org\">Discussion Forum<\/a><\/li>\n<li><a href=\"https:\/\/airportscouncil.org\/committees-programs\/young-professional-participation\/\">Young Professional Participation<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner el_class=&#8221;vc-callout-white-border&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Resources<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/airportscouncil.org\/wp-content\/uploads\/2023\/12\/2024MarComCXparticipationplan.pdf\">Marketing, Communications &amp; Customer Experience Committee Steering Group Participation Plan<\/a><\/li>\n<li><a href=\"\/committees-programs\/marketing-communications\/aci-na-industry-talking-points\/\">ACI-NA Industry Talking Points<\/a><\/li>\n<li><a href=\"http:\/\/connect.airportscouncil.org\">Discussion Forum<\/a><\/li>\n<li><a href=\"\/wp-content\/uploads\/2018\/09\/marketing_communications_chairman_history-2016.pdf\">Past Chairs<\/a><\/li>\n<li><a href=\"https:\/\/aci-na.secure-platform.com\/a\/page\/awards\/marcomm\">Excellence in Airport Marketing, Communications, and Customer Experience Awards<\/a><\/li>\n<li><a href=\"https:\/\/aci-na.secure-platform.com\/a\/page\/awards\/bushelman-award\">Ted Bushelman Legacy Award for Creativity and Excellence<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_text_separator title=&#8221;Press Releases&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221;][vc_basic_grid post_type=&#8221;press_release&#8221; max_items=&#8221;3&#8243; item=&#8221;686&#8243; grid_id=&#8221;vc_gid:1752551455580-96fac6d2-01ba-2&#8243; taxonomies=&#8221;31&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"btn transparent\" href=\"\/about\/media-center\/press-releases\/\">View All Press Releases<\/a><\/p>\n<p>[\/vc_column_text][vc_text_separator title=&#8221;Events&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221;][vc_basic_grid post_type=&#8221;custom&#8221; item=&#8221;289&#8243; grid_id=&#8221;vc_gid:1752551455581-c8823896-9367-3&#8243; custom_query=&#8221;post_type=conference&amp;order=ASC&amp;meta_key=conference_date&amp;meta_value=today&amp;meta_compare=%3E%3D&amp;orderby=meta_value_num&amp;category_name=marketing-communications&amp;posts_per_page=3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"btn transparent\" href=\"\/education\/conferences\/\">VIEW ALL EVENTS<\/a><\/p>\n<p>[\/vc_column_text][vc_text_separator title=&#8221;ACI-NA Commentary on Marketing &amp; Communications&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221;][vc_basic_grid post_type=&#8221;post&#8221; max_items=&#8221;3&#8243; element_width=&#8221;12&#8243; item=&#8221;2264&#8243; grid_id=&#8221;vc_gid:1752551455581-e493281c-6824-10&#8243; taxonomies=&#8221;31&#8243;][vc_text_separator title=&#8221;Event Presentations and Webinars&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221;][vc_basic_grid post_type=&#8221;webinar&#8221; max_items=&#8221;3&#8243; item=&#8221;1942&#8243; grid_id=&#8221;vc_gid:1752551455582-25334c6c-f8fe-9&#8243; taxonomies=&#8221;31&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]For more than 40 years, ACI-NA\u2019s Marketing, Communications &amp; Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-337","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Marketing, Communications &amp; 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