{"id":2212,"date":"2018-08-27T14:49:24","date_gmt":"2018-08-27T14:49:24","guid":{"rendered":"https:\/\/dev.airportscouncil.org\/?page_id=2212"},"modified":"2025-08-12T19:31:20","modified_gmt":"2025-08-12T23:31:20","slug":"guest-experience-management-survey","status":"publish","type":"page","link":"https:\/\/airportscouncil.org\/intelligence\/industry-benchmarking-studies\/guest-experience-management-survey\/","title":{"rendered":"ACI-NA Customer Experience Management and Passenger Amenities Survey"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]ACI-NA conducts the Airport Passenger Services Survey in order to observe what services and amenities our members offer the millions of diverse passengers passing through their facilities each year. This helps ACI-NA compose an updated, accurate list of both amenities and services provided at each airport.[\/vc_column_text][vc_btn title=&#8221;Download the 2023 report&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fairportscouncil.org%2Fwp-content%2Fuploads%2F2023%2F12%2F2023CXManagmentandPaxAmenities.pdf|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]ACI-NA conducts the Airport Passenger Services Survey in order to observe what services and amenities our members offer the millions of diverse passengers passing through their facilities each year. This [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":1743,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2212","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ACI-NA Customer Experience Management and Passenger Amenities Survey - Airports Council International - North America<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/airportscouncil.org\/intelligence\/industry-benchmarking-studies\/guest-experience-management-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ACI-NA Customer Experience Management and Passenger Amenities Survey - Airports Council International - North America\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]ACI-NA conducts the Airport Passenger Services Survey in order to observe what services and amenities our members offer the millions of diverse passengers passing through their facilities each year. 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